It is impossible to find the words to thank you and your team enough for making our day complete perfection! We are so happy and grateful that we chose Palais Royale – from start to finish, you have all beyond incredible to work with – we are almost sad our wedding has come and gone (except we’re not really because now we’re MARRIED!!) because you have made every single aspect of our planning fun! We loved coming to meetings and always felt like welcomed friends – you and every member of your team made us feel at home (even when I was inexcusably late and nearly came in crying, you were all incredibly gracious and kind and calmed me right down!).
Honestly, we still don’t have words – the venue was STUNNING (and we can’t wait to see pictures), everyone raved about the food (and we hope someone else will get married at Palais soon because we REALLY want to eat our whole dinner…and try the apps we spent so long choosing!!) but it was once again the service from literally EVERY SINGLE PERSON on your staff that made our day so perfect. The professionalism, friendliness, and genuine concern for us, our families and our guests was beyond what we could have expected. You all made us feel so special and loved, and there is nothing more we could have asked for!
Thank you again for EVERYTHING!
– Brynne and Duncan, August 2018
We wanted to thank you for such an incredible day and night! You kept us on schedule and it was such a relief to have you as a coordinator as it permitted us to enjoy the night stress-free. We’re both blown away that we kept to schedule and everything was perfect; no mishaps, nothing broken, no missed cues, no rushing. We didn’t get the chance to thank you in person for such a lovely evening. You accommodated every last minute change and request and executed the itinerary beautifully. Many of our guests said it was the best organized weddings they’ve been too!A special thank you to Chef Steffan; the menu was impeccable, and our guests are still raving about the food and the beautiful presentation. When it came to picking a venue, food was our number one priority; hence our detailed note taking and requests during the tasting. Chef Steffan and the staff did not disappoint! It was incredible.
Thank you to Phil, our event manager. He took great care of our guests and wedding party. We truly appreciate his assistance throughout the night and especially for providing us with a cocktail tasting earlier during the process. It honestly made Phil (my husband) so happy to have had the chance to taste the different cocktails prior to choosing. Phil’s (event manager) dedication did not go unnoticed!
Thank you to the service staff! Everyone was so incredibly courteous, welcoming and professional. We appreciated the staff constantly going the extra mile to give us our fairytale wedding. We’d like to especially thank Antonio and one other waitress (she had red hair, I can’t recall her name!), who were absolutely amazing! We even had one staff member walk all the way to the boardwalk to offer Phil, I and the photographers water during our shoot. It was incredibly appreciated, especially given the scorcher of a day.
Thank you to the AV director (I don’t recall his name) for the incredible execution of lights, music and slideshows! Again, our guests were blown away. We’ve gotten so many compliments and we’ve been told “your wedding has set the bar so high, I’m nervous for mine” so many times.
Thank you to the bar staff for entertaining the guests and the impeccable service! We’ve seen so many Instagram stories and SnapChats of their tricks – I’m pretty sure that was the highlight of my husband’s night!
I know we are probably forgetting to thank someone – so a big thank you to the entire Palais Royale staff and security! It was the most memorable night of our life. I tend to be a stickler for details, and I was so impressed by the execution of the entire event.
We can’t thank you enough for memories!
– Mei & Phil
“I attended the Breakfast with Santa this morning with my husband and two children. We have never attended an event at Palais Royale. Just wanted to let you know how well organized the event was and how much fun everyone had. I really appreciated the assigned seating, delicious food and organized activities for the children. My kids loved the morning we spent there.
And to top it off, Santa was authentic looking and spend time speaking to the children.
The venue was beautiful and the elves were very helpful as well.
Thank you for the great time we had we definitely will get tickets next year.
– The Abate Family
“Palais Royale is the very definition of top-notch customer service, class and elegance. My wife and I could not speak highly enough about how much attention to detail the staff give. From the security to the kitchen and bar staff, AV staff and severs – every employee at Palais Royale made our night magical and did so with a smile on their face. Our meal was absolutely spectacular – Chef Steffan Howard did an amazing job delivering exactly what we discussed at our meal tasting and dinner planning. He was attentive and payed impeccable attention to detail in presentation, allergies and requests. Our guests could not stop raving about the food. I recall one family member describing the beef tenderloin as “the best piece of meat I’ve ever eaten”. The bar staff were lively and did an excellent job managing very thirsty guests. They did a really neat ‘flare’ show that really entertained our guests and did a great job making creative cocktails. The bar package included a much larger selection of beers and liquors compared to other reception venues. The service staff made sure our guests enjoyed their meal and did a great job topping up drinks during meals and circulating food and drink during the cocktail reception. They ensured that the bridal party were treated like VIPs. The venue itself was exceptionally clean and the spectacular sunset on their large patio was nothing short of breathtaking. The sound system was also top-notch and really delivered quite a beat during the dances! Even when things went awry with our cake company delivering a toppled cake, the staff already had plans B and C ready to go – which speaks volumes for how prepared and well trained the staff are. Most importantly, when things were stressful, the staff kept us calm and made us feel like everything will work out fine. Robin & Dora both deserve a medal.If I was the owner of this business, I would feel incredibly lucky to have such a dedicated and talented group of staff. Palais Royale will always have a place in our hearts for delivering us the perfect wedding. We would recommend Palais Royale to any friends without hesitation.”
– Review on Wedding Wire from Kyle and Christina – Saturday February 18th 2017
“The staff and service at Palais Royale far exceeded our expectations and made our day extra special. This place is a hidden gem, so much history at it over the years. The patio, which is literally on the water, made the ceremony amazing, people in the seats said it looked like a destination wedding, looking out onto lake Ontario, it couldn’t get anymore beautiful. Every step along the way was wonderful and easy. This place is on top of their game and provided a level of service that made us not have to worry or stress about anything related to it. We got day of coordination from our event coordinator, which was so worth the small fee. She, Katerina, was amazing to deal with, everything was so well organized, I literally have no complaints. Then there is the food, which is another 5 out of 5, the Chef’s attention to every detail, from food placement to leaving the skin on the potatoes, it was done exactly as we wanted, plus tasted great. The cake and dessert chef was also fantastic, the cake was delicious and looked beautiful. How can you review a venue without talking about the bartenders, they were flare bartenders, did all sorts of tricks and lit things on fire, served our rowdy and boisterous guests fast and made some awesome tasting creations. Everyone was super nice and friendly, I would not hesitate to use this venue again and would happily recommend it to anyone and everyone.”
– Review on Wedding Wire from Katherine & Christopher – June 25 2016
“Dear Katerina and Palais Royale,
Thank you. We had an extraordinary time at Palais Royale this year. The staff were incredible especially your events management team, Rob, and the bartenders! I can’t count how many videos were taken at the bar due to their outstanding bar tricks! They deserve a standing ovation for the stunts they pulled off! Please give them our huge thank you, it was unexpected but a great surprise for everyone!
It is always a pleasure working with you for the past 8 months, thank you so much for answering all of my emails and meeting with me constantly! We hope to work together again in the future, and continue this amazing partnership. If you have any further questions or concerns, please feel free to reach out to me!
VP of Events
Ted Rogers Management Conference
“I cannot even begin to describe to you the way we felt on our wedding day. It was like a magical, euphoric love bubble ☺Uros and I, and our family were (and still are!) amazed at the service and coordination at Palais. We had such a fantastic time, everything went so smoothly and the feedback that we got from our guests was overwhelmingly positive both during and after the wedding.It goes without saying, that first and foremost, it was a dream working with you and I will miss talking and e-mailing with you. You made the weather be perfect! I believe that while you were standing on the side ramp on Friday declaring that it will be sunny and that I shouldn’t worry, somewhere the rain heard that and said “Ok Katerina! If you say so, that is how it shall be!”.The staff you work with is hands-down the most wonderful, positive group of people. The guys behind the bar were so animated, energetic and fun that all the girls were talking about them! One of them (apologies I don’t know his name) even came outside at the end of the night to say congrats and to thank us! for a fun night! Furthermore, everyone was raving about the food, highest compliments to the Chef Stefan! Further, the set-up both inside and outside was gorgeous and there was always someone to talk to throughout the night in case we needed anything (and we didn’t even need anything!) You even allowed us to stay almost an hour dancing the night away. We had to peel the guests off the dancefloor because we just couldn’t stop…You all exceeded our expectations with your level of professionalism and your attention to detail and we will never forget it, nor will our guests. My younger cousin promised she is coming back in the future to host her own wedding at Palais.I am going to wrap myself in that gorgeous personalized throw you gave us and think about the best night of my life.A thousand thank yous over.Sincerely,”
– Dina and Uros
“It was a wonderful event, and we were very pleased with all aspects of Palais Royale. We had a lot of great feedback from our guests who really thought the venue was just right for our event, and great remarks on the food too. All the staff were helpful, and in particular your AV technician was outstanding. I would definitely recommend the venue to my colleagues and friends, and we would most definitely consider it again for 2015.” – Monica R., Autism Ontario
“The event for the Canadian Centre for Progressive Policy was fabulous! Your venue, food, staff, presentation and service was simply magnificent! I cannot thank you enough Robert. Please extend our gratitude to everyone who put it together and staffed that evening. I will certainly be raving about Palais Royale as a venue all through the year – and not just in the summer. ” – Kathryn, Canadian Centre for Progressive Policy
“THANK YOU!!!! Thank you. Thank you! It truly was beyond my and everyone’s expectations. The food was incredible!!! It wasn’t banquet food, it was restaurant quality…The service was not only impeccable, it also was beyond expectations. The wait staff was attentive, and unobtrusive and very quick to serve and clear. Everyone loved the ambiance of the venue…Thank you for your help in helping us raise much needed funds for Ruskoka Camp. The Palais Royale is my venue of choice for future events. With sincere gratitude,” – Natasha, Russian Ice Ball
“Katerina, we had a BLAST!!! We are beyond happy that we chose to host out wedding at Palais. First of all, THANK YOU for all of your help in coordinating our day. Everything was perfect. The food was incredible and the staff were fantastic. Our family and friends couldn’t stop talking about how great the food and service was. Again, a BIG thank you to Stefan and the entire kitchen staff, service staff, bar staff, lighting, AV…everyone! We felt everything went very smoothly at the reception… Here is a sneak peak… 🙂 http://gclphotography.com/blog/“– Odarka & Ray
“Robert, Our wedding was EPIC!!!! Michael and I have never had so much fun! We received so many compliments about how incredible the food was! How spectacular the staff were….they were unbelievably helpful and so great to us! I tried to thank everyone but surely i missed important people that helped the night be a success! The bar was literally on FIRE!!! It was a show for us and our guests and wish it didnt have to end! Words cannot express how happy we were! The day went by too fast, we moved too fast and I wish it happened in slow motion! Again thank you being a part of our incredible day and for all your hard work! All our love and gratitude,” – Cia and Michael
“Christy & John, I just wanted to reach out and say thank you to you and your team at Palais Royale for another fabulous RBC Private Banking event. Everything went without a hitch, the food was fantastic, your staff was fantastic and accommodating. went out of their way to accommodate us and worked extremely hard for us. I can’t tell you how much we appreciate it! Please pass on my thanks to them and the whole team for a fantastic job. Regards,” – Leeann, RBC
“The venue was great, the food spectacular and the buzz in the room was wonderful. A great event.” – Robert, Global
“Thanks for all you help with our event. Everything went smoothly. So far the feed back we have received has been positive. You did a great job. Palais Royale is definitely is a World Class venue and the staff are best in class.” – LCBO
“Christy , I wanted to write to thank you so much for the truly wonderful job you did leading up to and on the wedding day. I didn’t have to think about a thing and it all went so perfectly. We had a wonderful time and couldn’t have felt as relaxed and happy without you. Thanks so much! I also want to thank all the staff at Palais Royale for their amazing service. Their professionalism and attentiveness made the wedding great. Finally, if you can pass along a thank you to the chef, I would greatly appreciate it. The food was so good and we’ve been receiving so many compliments on it. It seems like the pasta dish was a particular favourite, but everything was so delicious. Also, I absolutely loved the cake. I didn’t really know what to expect but I was so impressed with it and couldn’t help admiring it throughout the day. It was perfect. Thanks for making sure the weather was perfect, too. 😉 So… thanks a million for everything.” –Jessica & Steven Farber
“Stephanie, I would like to thank you for providing a great atmosphere for the Band Showcase! The decor, the set up, the food, the service were all excellent! Every detail, from the lights on the tables, to the set up of the food station to the sitting arrangements were meticulously done! Please also express our thanks to Phil for looking after our needs! He was a pleasure to work with and the other staff as well. We received many complements on the venue from the students who performed to the parents and guests! Once again, thank you for making the evening possible.” –Mary, Royal St. Georges College