Multi Year Accessibility Plan

We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

We pride ourselves in providing exceptional experiences to our clients and employees. As part of The Palais Royale Corporation’s commitment to ensuring equal access and participation for all, we have created a multi year accessibility plan in accordance with AODA requirements, to outline our strategy to remove barriers for people with disabilities. The AODA guidelines provide accessibility standards in the categories below which apply to our business and operations:

  • Customer service
  • Information and Communications
  • Employment
  • The built environment

Actions to Remove and Prevent Barriers and Meet AODA Requirements

  • General AODA Requirements
    • Develop an Accessibility Policy to Achieve Accessibility – completed Oct. 2021
    • Create a Multi Year accessibility plan to be reviewed every 5 years – reviewed Aug 2024
    • Make the accessibility plan publicly available – completed August 2024
    • Train all current and incoming staff on accessibility – ongoing
  • Customer Service Standards
    • Develop, implement, and maintain policies on how to effectively prevent and remove barriers in providing services to persons with disabilities. Ensure that staff are trained on these policies – ongoing
  • Information and Communication
    • Develop, implement, and maintain policies that allow for information and communication to be offered in accessible formats on request – completed Jan 2022
    • Provide for accessible formats and communications of information to persons with disabilities as requested. – ongoing
    • Provide Emergency response information in accessible formats on request – ongoing
    • Ensure all internet websites and web content conform with WCAG 2.0 Level AA – completed August 2024
  • Employment
    • Notify employees of available accommodations for applicants with disabilities in the recruitment process – completed Jan 2023
    • Ensure all staff complete AODA training to be able to effectively serve persons with disabilities – completed Jan 2023
    • Be Prepared to provide individualized workplace emergency response plans in an accessible format to persons with disabilities – ongoing
  • The Built Environment
    • Ensure that any new construction complies with AODA requirements – ongoing

COPIES

Upon request, all of our policies can be made available in an accessible format and we can provide or arrange to provide communication supports as necessary.

FEEDBACK AND QUESTIONS

If you have any questions about this Policy or our accessibility initiatives, please let us know. Feedback on this Policy and the Business’s accessibility measures is welcome. Feedback can be provided through various means and in various forms. If you have questions, concerns or comments, please contact your manager.

All feedback received will be reviewed within a reasonable time period and the Business will take all appropriate steps to address any issues raised. All complaints will be processed in accordance with the Business’s complaints process.

FEEDBACK PROCESS

We welcome feedback. Customers who wish to provide feedback on the way the Business provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

In-person at: 1601 Lake Shore Blvd. West, Toronto ON M6K 3C1 Canada

By telephone by calling: 416.533.3553

By email to: phil@pegasushospitality.ca

By mail to: Management

The Business will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

All feedback received will be reviewed within a reasonable time period and the Business will take all appropriate steps to address any issues raised. All complaints will be processed in accordance with the Business’s complaints process.

DOCUMENTS

The Business will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Any policies of the Business that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.